Privacy Policy

 

Effective Date: September 3, 2024

Privacy Policy

1. About Us

“We”, “us”, or “our” refers to NewSwivel, LLC, located at:
800 Monroe Ave NW, Suite 215
Grand Rapids, MI 49503, USA

2. Overview

Your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our websites, mobile applications, and other online or offline services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

If you have any questions, please contact us at: me@matthewhautamaki.com

3. Information We Collect

a. Information You Provide

We collect personal information you provide directly to us, including:

  • Contact Information: Name, email address, mailing address, phone number

  • Payment Information: Payment details (processed and stored by third-party payment processors)

  • Survey & Feedback Information: Responses to surveys, forms, promotions, or customer support inquiries

b. Automatically Collected Information

We may collect limited technical data such as device type, browser type, and usage activity to improve our Services.

4. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our Services

  • Send newsletters, marketing communications, and updates

  • Respond to inquiries and provide customer support

  • Send administrative or security-related messages

  • Analyze usage trends and improve user experience

  • Administer promotions, contests, and sweepstakes

  • Prevent fraud and protect our business and users

  • Fulfill contractual and legal obligations

5. How We Share Your Information

We may share your information:

  • With service providers (e.g., payment processors, analytics providers, marketing platforms)

  • In connection with a merger, sale, or acquisition of our business

  • When required by law or to protect our legal rights

We do not sell your personal information.

6. Marketing Communications

If you opt in, we may send you marketing messages. You can:

Even if you opt out, we may still send non-promotional communications (e.g., account or service updates).

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. International Data Transfers

If your information is transferred outside the United States, we will ensure appropriate safeguards are in place as required by applicable laws.

9. SMS Terms of Service

By providing your phone number and opting in through our website forms, you expressly consent to receive recurring SMS (text) messages from NewSwivel, LLC for business and informational purposes.

Opt-In Consent

Consent is obtained through voluntary user action, such as:

  • Checking an opt-in box on a web form
  • Submitting a request for services
  • Providing your phone number for communication purposes

Consent to receive SMS messages is not a condition of purchasing or using our services.

Types of Messages

Messages may include:

  • Appointment reminders
  • Order updates and alerts
  • Account notifications
  • Customer support communications

Example Message:
"NewSwivel: Your appointment is confirmed for tomorrow at 2 PM. Reply STOP to opt out, HELP for help."

Message Frequency

Message frequency may vary depending on your interactions with us.

Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

Opt-Out Instructions

You may opt out at any time by replying:

  • STOP to cancel
  • HELP for assistance

After opting out, you will receive a final confirmation message and no further messages will be sent unless you re-subscribe.

Privacy

Your information will be handled in accordance with this Privacy Policy. We do not sell or share SMS opt-in data or consent with third parties for marketing purposes.

Contact

For support, visit: https://newswivel.com/
or email: me@matthewhautamaki.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

NewSwivel, LLC
800 Monroe Ave NW, Suite 215
Grand Rapids, MI 49503, USA
Email: me@matthewhautamaki.com